These terms and conditions apply to all offers, orders, deliveries and agreements between Autumn Wheels, hereinafter referred to as "seller", and the customer, hereinafter referred to as "buyer". By placing an order on www.autumn-wheels.com, the buyer agrees to these terms.

Autumn Wheels
E-mail: support@autumn-wheels.com
Website: www.autumn-wheels.com
Chamber of Commerce number: 88171914
VAT number: NL004549728B04

All prices are stated in euros, including VAT (21%) and excluding shipping costs, unless explicitly stated otherwise.

Shipping costs are clearly communicated before completing the order. Rates:

• Netherlands: free shipping from €75; below that €7.95.
• Europe: free shipping from €200; below that varying between €14.95 and €24.95.
• For all countries outside Europe, a fixed shipping rate of €50 per order applies.

Any import duties, levies and additional customs costs for deliveries outside the EU are entirely at the buyer's expense.

Autumn Wheels reserves the right to change prices. Ongoing orders are always delivered at the price that applied at the time of purchase.

Orders must be paid in advance via the offered payment methods (including iDEAL, credit card, PayPal, Klarna, Apple Pay and Google Pay).

An agreement only comes into effect after payment has been successfully received by Autumn Wheels.

If payment is not made within ten working days, Autumn Wheels reserves the right to cancel the order.

After receiving an order, the buyer receives an order confirmation by email. This indicates whether the product is directly available from stock, or whether it is a pre-order or product in production.

Orders are only processed and shipped after payment has been fully received by Autumn Wheels and the buyer has received a shipping confirmation from Autumn Wheels by email.

If the ordered products are in stock, Autumn Wheels strives to ship orders within the following periods after shipment:

• Netherlands: 1–2 working days
• Europe: 3–5 working days
• Outside Europe: 7–10 working days

Mentioned delivery times are indicative and depend on the carrier; no rights can be derived from this.

If the ordered products are not directly in stock (for example with pre-orders or production on request), the buyer will be informed about this with an expected delivery time. Autumn Wheels does its utmost to meet these deadlines, but delays in production or transport can never lead to compensation.

Delivery takes place via recognized parcel services such as PostNL, DHL or UPS. Autumn Wheels takes care of correct and safe shipping, but the risk of loss, theft or damage during transport passes to the buyer as soon as the package is transferred to the carrier. Any damage claims must be submitted directly to the relevant carrier.

If delivery proves impossible due to incorrect or incomplete data provided by the buyer (for example an incorrect delivery address), Autumn Wheels is not liable for delay or loss and any additional costs are at the buyer's expense.

The buyer has the right to cancel the agreement within fourteen days after receipt of the order, without giving reasons (right of withdrawal). During this cooling-off period, the buyer must handle the product and packaging carefully. The product may only be unpacked or used to the extent necessary to determine its nature, characteristics and operation.

Return costs are at the buyer's expense, unless it concerns an error or shortcoming by Autumn Wheels. Damage that occurs during transport of the returned product is also at the buyer's expense, unless this damage is the result of an error or shortcoming by Autumn Wheels.

Upon correct return, the buyer receives the purchase amount back within fourteen days after receipt of the return shipment via the same payment method with which the original transaction took place.

Autumn Wheels guarantees that its products are free from material and manufacturing defects for a period of two (2) years from the original purchase date.

The warranty applies exclusively to the first owner of the product and is not transferable. The warranty only covers defects that make the product unsuitable for normal use or significantly limit its use.

Autumn Wheels warranty does not cover damage caused by:

• Incorrect or injudicious use of the product.
• Not following the use or maintenance instructions.
• Normal wear or aging.
• Accidents, falls or external influences (such as transport or assembly damage).
• Changes or adjustments to the product that were not carried out by Autumn Wheels or an authorized dealer.

The following parts and zones are considered wear parts and therefore are not covered by warranty:

• Brake pads.
• Braking surface of carbon rims.
• Ball bearings.
• Decals and paint layers that wear due to normal use or external influences.

Any warranty claims must always be submitted in writing and with proof of purchase to Autumn Wheels.

Autumn Wheels assesses the report and determines whether the damage falls within the warranty conditions.

If a defect is covered by warranty, Autumn Wheels will repair, replace or offer a suitable alternative at its own discretion.

Any shipping costs for sending the product to Autumn Wheels are at the buyer's expense, unless expressly agreed otherwise.

At Autumn Wheels we don't leave you stranded after an accident. That's why we offer a special Crash Replacement Program that allows you to get replacement rims at a service price. This program applies exclusively to the original buyer. You can find all details and complete conditions in our Crash Replacement Policy.

All products delivered by Autumn Wheels remain the property of Autumn Wheels until full payment has been received. Until that time, we ask our customers not to resell, pledge or otherwise transfer the products to third parties.

The designs, images, texts, product names, logos and other expressions on our website and products are the property of Autumn Wheels. These may not be used, copied or distributed without prior written permission from Autumn Wheels. This way we can guarantee the quality and exclusivity of our products and brand identity.

Dutch law applies to all agreements and these general terms and conditions. We strive to always resolve any disputes together with the customer in good consultation first. If this unfortunately does not succeed, the dispute will be submitted to the competent court in the district where Autumn Wheels is located.

The rental price is determined based on current rates as stated on the website or in a quote. At the start of the rental period, the renter must pay both the rental amount and the deposit amount in full.

Autumn Wheels is entitled to retain the deposit in whole or in part when the bike case is damaged or returned late. If the damage exceeds the deposit, the renter is liable for the additional amount. In case of loss or total loss of the bike case, the new value will be charged. Any costs due to cancellation or late payments are entirely at the renter's expense.

The rental period starts on the agreed start date and ends as soon as the bike case is returned to Autumn Wheels in original condition.

If the bike case is not returned on time, the rental period is automatically extended and additional rental costs will be charged. Extension is only possible after prior written permission from Autumn Wheels and at the rates applicable at that time. Return must be done at the location designated by Autumn Wheels, unless otherwise agreed.

The renter is obliged to use the bike case carefully and return it in the same condition as received. Damage, loss or theft should be prevented as much as possible by taking appropriate precautions. The renter is not allowed to sublease or transfer the bike case to third parties without permission from Autumn Wheels.

During the rental period, the renter is fully liable for damage, loss or theft of the bike case, regardless of the cause.

Repairs may only be carried out by Autumn Wheels or by a party designated by them. Damage caused by third parties or unauthorized repairs is not compensated.

Autumn Wheels is not liable for personal injury, damage or loss resulting from the use of the bike case. In case of loss or theft, the renter is obliged to inform Autumn Wheels immediately.

When the bike case is transported by third parties, such as airlines or transport companies, the responsibility lies entirely with the renter. Autumn Wheels accepts no liability for loss, damage, theft or delay during transport by such parties. It is the renter's responsibility to take out travel or transport insurance if desired.

Reservations can be cancelled free of charge up to fourteen days before the start of the rental period. For cancellation within fourteen days, Autumn Wheels reserves the right to charge fifty percent of the rental amount. If cancellation takes place within seven days before start or on the day itself, the full rental amount is due.

Personal data provided in the context of the rental agreement is used exclusively for the execution of the agreement and treated in accordance with applicable privacy legislation.

Autumn Wheels is not liable for damage as a result of force majeure, including but not limited to extreme weather conditions, natural disasters, pandemics, government measures or other unforeseen circumstances.

Exclusively Dutch law applies to this rental agreement. Disputes are submitted to the competent court in the district where Autumn Wheels is located.