At Autumn Wheels, we aim for satisfied customers. If for any reason you are not completely satisfied with your purchase, we provide a clear and fair return policy. Below you will find all terms and steps for returning products.

You have the right to cancel an order within 14 days of receipt without giving any reason. This withdrawal period starts from the moment you receive the product. During this period, we ask that you handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning.

• Products must be complete, unused, and undamaged.
• Returns should preferably be in the original packaging.
• Damage that occurs during the return shipment is at the customer's expense unless the damage was caused by a mistake from Autumn Wheels.

Return shipping costs are generally at the customer's expense. Only when the return is due to a mistake or defect of Autumn Wheels, the shipping costs will be reimbursed.

After receipt and approval of the returned item, the purchase amount will be refunded within 14 days using the same payment method as the original purchase.

Contact our customer service via support@autumn-wheels.com to register the return. Provide your name, order number, and reason for return. Pack the product carefully and send it back to the return address provided by us. For questions about the return process, you can also use our chat feature for faster support. Our team aims to respond within 24 hours.