Shipping policy

APPLICABILITY

All prices are listed in euros, including VAT (21%) and excluding shipping costs, unless explicitly stated otherwise. Shipping costs will be clearly communicated before completing the order. Rates:

  • Netherlands: free shipping from €75; below this amount €7.95.

  • Europe: free shipping from €200; below this amount between €14.95 and €24.95.

  • All countries outside Europe: a fixed shipping fee of €50 per order.

Any import duties, taxes, and additional customs fees for deliveries outside the EU are entirely the responsibility of the buyer. Autumn Wheels reserves the right to change prices. Current orders will always be fulfilled at the price applicable at the time of purchase.

PAYMENT

Orders must be paid in advance via the offered payment methods (including iDEAL, credit card, PayPal, Klarna, Apple Pay, and Google Pay). A contract is only formed once payment has been successfully received by Autumn Wheels. If payment is not completed within ten business days, Autumn Wheels reserves the right to cancel the order.

DELIVERY AND EXECUTION

Upon receipt of an order, the buyer will receive an order confirmation by email. This will indicate whether the product is immediately available from stock or if it is a pre-order or a product in production. Orders are only processed and shipped once full payment has been received by Autumn Wheels and the buyer has received a shipping confirmation by email.

If the ordered products are in stock, Autumn Wheels aims to ship orders within the following timeframes after payment:

  • Netherlands: 1–2 business days

  • Europe: 3–5 business days

  • Outside Europe: 7–10 business days

The stated delivery times are indicative and depend on the carrier; no rights can be derived from them. If the ordered products are not immediately in stock (e.g., pre-orders or made-to-order products), the buyer will be informed of an expected delivery time. Autumn Wheels makes every effort to meet these timelines, but delays in production or transport can never lead to compensation.

Delivery is made via recognized courier services such as PostNL, DHL, or UPS. Autumn Wheels ensures proper and secure shipping, but the risk of loss, theft, or damage during transport passes to the buyer once the package is handed over to the carrier. Any damage claims must be submitted directly to the relevant carrier. If delivery is impossible due to incorrect or incomplete information provided by the buyer (e.g., wrong delivery address), Autumn Wheels is not liable for delays or loss, and any additional costs will be borne by the buyer.